Refund policy

At Tincho & Lola, we want our customers to be completely satisfied with their purchases. That’s why we offer a 30-day return period so you can evaluate your products with peace of mind. If, for any reason, you are not satisfied, you may return or exchange the product, provided it is in like-new condition and shows no signs of use. Please note that shipping costs are non-refundable, and return shipping costs are the responsibility of the customer.

Refunds will be issued using the original payment method or as store credit, depending on the customer's preference. Sale items will be refunded at the price paid.

We are committed to offering quality service and allowing our customers to make informed decisions. This approach ensures that our products don’t end up in the trash shortly after purchase, contributing to a more sustainable future.